Betting Rules

1. General betting conditions

By opening, accessing or using a betting account with Rioace Casino, you agree to follow these Betting Rules, the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any additional rules displayed for a particular product. If there is an inconsistency between these general rules and a specific product rule, the specific product rule will generally apply to that product, unless applicable law requires otherwise.

You must use the service lawfully and provide information that is accurate, complete and current. An account must be used only by the registered account holder. You must not allow another person to access your account, place bets for you, use your payment method or otherwise operate your account. Rioace Casino may ask for information or documents to verify identity, age, location, account ownership or the source of funds before allowing certain activities.

You must meet all applicable age, location and eligibility requirements before betting. If you are not legally permitted to bet, you must not open an account or use the betting service. Access may be restricted, suspended or refused where required by law, by a risk assessment, for verification purposes or because a product is not available in a particular location.

Account security

• Keep your username, password, verification codes and other account information confidential.
• Use only your own account and do not create or control accounts for another person.
• Notify Rioace Casino through the available support or account channels if you suspect unauthorised access or an incorrect account transaction.
• Check your account balance, betting history and transaction records regularly.
• Do not attempt to bypass location controls, identity checks, account limits or other security measures.

Rioace Casino may cancel, suspend, restrict or review activity where there is a suspected breach of these rules, a security concern, a technical issue, suspected fraud, multiple-account activity, prohibited conduct or a legal or regulatory requirement. Any review will be handled in accordance with the applicable terms and law.

2. Placing and accepting bets

Before placing a bet, review the event, market, selection, odds, stake, potential return and any applicable conditions shown on the betting interface. You are responsible for checking that your bet is correct before confirming it. A bet is normally treated as placed only after it has been accepted by the system and recorded in your betting history or account records.

A selection shown on a betting page is not necessarily available for betting at all times. Markets may be suspended, changed, removed or made unavailable without notice, including when an event is in progress, information is incomplete, an outcome may have changed or a technical or operational issue occurs. Displayed odds may also change before a bet is accepted.

The acceptance of a bet is subject to the account being active, sufficient available funds, applicable limits, product availability and any checks required by Rioace Casino. A request to place a bet does not guarantee acceptance. Where a bet is rejected, the stake should not be treated as committed to that rejected bet.

Bet confirmation and records

1. Select the market and outcome you wish to back, then enter the intended stake.
2. Review the displayed odds, terms and possible return carefully.
3. Confirm the bet only when the details are correct.
4. Check the account history or confirmation record to make sure the bet was accepted.
5. Keep records of any bet reference, confirmation screen or account entry if you need to raise a query.

Once accepted, a bet generally cannot be changed or withdrawn simply because you have changed your mind. Any available cash-out, cancellation or amendment feature is subject to the conditions displayed when that feature is offered and may not be available for every market or at every time. A displayed potential return is not a guaranteed return until the bet has been validly settled.

You must not use automated tools, software, bots, scraping systems or other methods designed to interfere with the betting service, obtain an unfair advantage, submit excessive requests or exploit a vulnerability. You must also not manipulate an event, share confidential information, collude with others or engage in conduct that could compromise the integrity of betting.

3. Results, settlement and cancelled bets

Bets are settled using the official result or source specified in the relevant product rules. The applicable rules may identify how a result is determined, when a market is considered final, how postponed or abandoned events are treated and what happens if an event or participant changes. Always read the rules for the specific sport, competition, game or market before betting.

If an event is postponed, abandoned, interrupted, rescheduled or completed under unusual circumstances, settlement will depend on the relevant market rules. Some bets may remain valid while others may be cancelled or settled under a special provision. A later change to a result will not necessarily change a settlement that was made correctly under the applicable rules at the time.

Common settlement principles

• A winning bet is settled according to the accepted odds and the applicable product rules.
• A losing bet is settled as a loss when the relevant result or outcome is determined.
• A void or cancelled bet is generally treated according to the specific rules for that market, which may include returning the stake without a return on the bet.
• Each leg of a multiple or combination bet may be subject to separate rules, and the whole bet may be affected if one leg is void or cancelled.
• Dead heats, ties, draws, non-runners, rule changes and other special circumstances are handled under the rules shown for the relevant product.
• Where an obvious error, technical error or pricing error affects a bet, the applicable terms may allow the bet or affected part of the bet to be corrected, cancelled or settled in another permitted way.

Results and settlement information are normally displayed in the account or betting history. If you believe a bet has been settled incorrectly, review the product rules first and raise the issue through the available support channel as soon as reasonably possible. Include the relevant bet reference, date, market, selection and a clear explanation. An enquiry does not automatically change the settlement or suspend any applicable account process.

If a technical problem causes a bet to appear more than once, displays incorrect information or does not properly record an action, do not repeatedly submit the same request. Check your account history and contact support using the available channels. Rioace Casino may investigate system records and take steps to correct an error in accordance with its terms and applicable law.

4. Payments, disputes and responsible betting

Funds and payments

Only available funds shown in your account may be used for betting. Payment methods must belong to you or be used with proper authority. Rioace Casino may apply verification, security and anti-fraud checks before processing deposits, withdrawals or other account activity. A payment may be delayed, declined, reversed or restricted where information is incomplete, a transaction requires review, a payment provider does not authorise it or a legal or security issue applies.

Do not use a payment method that is not authorised for your use, and do not attempt to disguise the origin or destination of funds. You remain responsible for checking your transaction details and for any fees, currency conversion or other charges applied by your bank or payment provider. Specific payment conditions may be shown in the cashier, account area or applicable terms.

Queries and complaints

If you have a question about a bet, account entry, result or transaction, first review the relevant betting rules and your account history. If the matter is not resolved, use the support or complaints process made available by Rioace Casino. Provide enough information for the issue to be identified, while avoiding the unnecessary disclosure of passwords or sensitive security information.

• Describe what happened and identify the affected bet or transaction.
• Provide the date, market, selection and reference shown in your account where available.
• Explain the outcome you expected and why you believe the record may be incorrect.
• Respond to reasonable requests for information needed to investigate the issue.
• Allow the review process to be completed before submitting repeated or conflicting requests.

Responsible gambling

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, use any available account controls, take regular breaks and never bet with money needed for everyday expenses. Do not chase losses, borrow money to bet or bet when you are distressed, affected by alcohol or otherwise not able to make a clear decision.

If betting is becoming difficult to control, stop using the service and seek help from an appropriate support organisation or qualified professional in Australia. You can also use the responsible gambling tools and account options made available by Rioace Casino. These Betting Rules do not replace the full Terms and Conditions or product-specific rules, so read those documents carefully before placing a bet.