Rioace Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Rioace Casino website, account services, games, promotions and any other services made available through the website. They should be read together with any privacy information, responsible gambling guidance, game rules, promotional rules and notices displayed on the website. If a specific game, promotion or service has additional terms, those terms will apply to the relevant activity as well.

You accept these terms when you visit, register with, or use the website. If you do not agree with any part of these terms, you must not use the website or its services. We may update these terms from time to time to reflect changes to the website, services, legal requirements, security practices or business arrangements. Updated terms will apply from the date they are published, unless a different effective date is stated. You should check this page regularly.

These terms do not remove or limit any rights that cannot lawfully be excluded under applicable Australian consumer or other laws. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Eligibility and lawful use

You must be at least 18 years old, or meet any higher age requirement that applies where you are located. You must also be legally permitted to access and use online gambling services in your location. It is your responsibility to understand and comply with the laws that apply to you. We do not invite anyone to use the website where online gambling is prohibited or restricted.

• You must provide accurate, current and complete information when registering or updating your account.
• You must not open or use an account on behalf of another person.
• You must not allow another person to access or use your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not attempt to bypass geographic, age, identity or security controls.

2. Accounts, verification and security

Some services may require you to create a personal account. You are responsible for ensuring that the details submitted during registration remain accurate. If your personal circumstances or account information changes, you should update the information as soon as reasonably possible. We may ask you to provide information or documents to verify your identity, age, payment method, address, source of funds or eligibility before allowing access to some services.

Verification checks may be carried out when an account is opened, during account use, before a withdrawal, when account details change, or whenever required for security, legal or operational reasons. Until requested checks are completed, access to certain account functions may be restricted. Information supplied for verification must be genuine, readable and belong to you. Providing misleading, altered or incomplete information may result in an account review or other action permitted by these terms.

You must keep your username, password, verification details and other login information confidential. Choose a strong password and do not reuse it for other services. You should sign out after using a shared or public device. If you suspect that someone has accessed your account, or that your login details have been lost or misused, notify us through the support channel available on the website and change your password where possible.

You are generally limited to one personal account unless we have expressly approved another arrangement. Duplicate, linked or related accounts may be reviewed where they appear to have been created to obtain an unfair advantage, avoid an account restriction, misuse a promotion or conceal activity. We may close or restrict accounts where we reasonably identify a breach, security concern, verification issue or other risk.

Account closure and restrictions

You may request account closure or ask for access to be restricted. A closure or restriction request may be subject to reasonable checks and processing requirements. If you request a gambling break or self-exclusion, you should not attempt to open another account or use another person's account during that period. We may take steps to prevent or limit attempts to circumvent a restriction, although no technical measure can guarantee that all attempts will be detected.

3. Games, payments and promotions

Games are offered for entertainment and are subject to the rules displayed for the relevant game. You should review those rules before playing, including information about stakes, outcomes, features, eligibility and any applicable conditions. Game results are determined by the systems used for the relevant service. Where a technical error, communication failure or other malfunction affects a game or transaction, the affected activity may be reviewed and corrected in accordance with applicable rules and law.

You must only use payment methods that are authorised for your use and that are held in your own name, unless a different arrangement has been expressly accepted. You must not use a payment method without permission from its owner. Payment requests may be subject to verification, processing checks, minimum or maximum requirements, fees imposed by a provider, or other conditions shown at the time of the transaction.

You remain responsible for checking transaction details before confirming a deposit, withdrawal or other payment instruction. A transaction may be delayed, declined, reversed or subject to review where information is incomplete, a payment provider does not approve it, security checks are required, or the transaction may breach these terms or applicable law. Bank, card, currency conversion and third-party provider charges may apply independently of Rioace Casino.

Promotions and bonuses

Promotions, bonuses, tournaments and other offers are subject to their own promotional terms. Those terms may set out eligibility requirements, participation steps, expiry dates, game restrictions, wagering conditions, withdrawal rules and other limitations. You should read the applicable promotional terms before opting in or using an offer. If you do not meet the stated conditions, an offer or any associated balance may not be available for use or withdrawal.

Unless expressly stated otherwise, promotions are intended for one person, household, device, payment method or account. We may correct an obvious error, withdraw an offer, or refuse or remove promotional benefits where there is suspected abuse, manipulation, collusion, fraud, technical misuse or a breach of the relevant terms. Any action will be taken in accordance with applicable law and the rules of the offer.

• Do not use software, scripts, bots or automated tools to interact with games or promotions.
• Do not exploit a fault, pricing error, displayed balance error or game malfunction.
• Do not collude with other players or interfere with the fair operation of a game.
• Do not transfer, sell or purchase account balances, bonuses or promotional rights unless expressly permitted.

4. Responsible gambling and acceptable conduct

Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your activity and avoid chasing losses. Never gamble when affected by alcohol, drugs, strong emotions or financial pressure.

Rioace Casino may provide tools and information to help you manage your play. Depending on the service, these may include deposit or spending controls, time reminders, temporary breaks, account restrictions and self-exclusion options. The availability and operation of a tool will be explained when you request or activate it. You should use the support channel shown on the website if you need help understanding an available option.

You should seek independent assistance if gambling is affecting your finances, relationships, work, health or wellbeing. Friends, family, qualified counsellors and Australian gambling support services may be able to help. If you believe you may have a gambling problem, stop playing and consider requesting an account restriction or self-exclusion immediately.

Fair and respectful use

You must use the website respectfully and must not threaten, harass, abuse or discriminate against staff, other players or service providers. You must not upload malicious code, interfere with website security, copy or scrape content without permission, or use the website in a manner that could damage its availability or reputation. We may restrict access, remove content or take other reasonable action where conduct creates a legal, security or operational risk.

5. Privacy, suspension and legal information

Personal information is handled in accordance with the applicable privacy information published on the website. We may collect and use information needed to operate accounts, process transactions, verify identity and age, provide customer support, meet legal and security obligations, prevent fraud and improve services. Information may be shared with service providers or authorities where reasonably necessary and permitted or required by law.

Suspension or termination

We may suspend, restrict or close an account where we reasonably consider that you have breached these terms, provided inaccurate information, failed a verification check, used an unauthorised payment method, engaged in prohibited conduct, created a security or compliance risk, or where continued access is not appropriate. Access may also be suspended for maintenance, technical issues, legal requirements or other operational reasons.

If an account is closed or restricted, any remaining balance will be reviewed in line with applicable law, these terms and the circumstances of the account. We may retain information and records for as long as reasonably necessary for legal, regulatory, accounting, fraud prevention, dispute resolution or security purposes. Closing an account does not remove obligations that arose before closure.

Website availability and liability

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Services may be changed, suspended or unavailable because of maintenance, network problems, third-party services, system faults, events outside reasonable control or other circumstances. You should not rely on the website as a substitute for independent financial, legal, medical or gambling support advice.

To the extent permitted by law, you are responsible for your use of the website, your account security, your devices and your decisions about gambling. Nothing in these terms excludes liability that cannot legally be excluded or limits your rights under applicable law. Any limitation or exclusion applies only to the extent permitted by law.

Questions, complaints and governing law

If you have a question, believe there is an error, or wish to make a complaint, use the support or complaints process available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate, while avoiding sending unnecessary sensitive information through unsecured channels. We may request further information, investigate the matter and provide an outcome through the available support process.

These terms are intended to operate with the laws and consumer protections that apply to your use of the website. Any dispute should first be raised through the available complaints process. Nothing in these terms prevents you from exercising a right or using a remedy that is available under applicable Australian law.